Support Forum of www.pamela.biz

[Feature Requests] Recording Screen Sharing

zoomvenk — Thu, 29 Jul 2010 12:42:30 GMT

Author: zoomvenk
Post subject: Recording Screen Sharing
Posted: 29.07.2010, 13:42

Hi,

When on call, i use Screen Sharing option. This is available just above the Skype chat window labelled as Share.

Is there anyway to record Screen Sharing as well? I use Pamela Professional Version 4.6.0.62. (Trial Version)

Thanks,
Venk

[Technical Support] Skype Sms functionality

okyko — Wed, 28 Jul 2010 15:58:13 GMT

Author: okyko
Post subject: Skype Sms functionality
Posted: 28.07.2010, 16:58

Hi guys...

can anyone tell me if Pamela has the answer to this wee problem:

I use my skype for business, (optician)

I prefer to send sms to customers than call their expensive cell phones here in UK. the problem is i dont have business cell phones at reception..does anyone?!?! But I cant set my sms id to my shop landline number, or change the text id to something recognisable. so sms id is out of the question.

so i thought i could preformat some messages to contain my contact telephone number in them. There are only about 5 types of msg i send, eg: your specs are ready please collect. optique opticians 02086454646. etc or: your appointment is this afternoon at 4pm. Optique opticians 020872326821

this would solve my problem but again its not available in skype

so.. can i set preformatted txts in pamela? or can youu guys think of another way round this very simple issue that skype unfortunately doesnt address?

[General discussion] Re: REFUND REQUESTED

garymgordon — Wed, 28 Jul 2010 01:38:51 GMT

Author: garymgordon
Post subject: Re: REFUND REQUESTED
Posted: 28.07.2010, 02:38

DickS ... I have a question.

I have also requested a refund due to issues I am having with Pamela and the fact that no one seems to answer my post here in the forum nor the ticket(s) I have submitted.

How can I get someone to pay enough attention to simply issue me a refund for a purchase I made only a few short days ago?

Thanks,
Gary Gordon

[Technical Support] Re: Lost recording

gwenflorida — Tue, 27 Jul 2010 22:10:06 GMT

Author: gwenflorida
Post subject: Re: Lost recording
Posted: 27.07.2010, 23:10

I haven't seen any posts that are recent with this problem, but I'm having it. I have the latest version of Pamela (just downloaded it yesterday) and have the latest version of Skype.

The indicator shows that the call is being recorded, but after I end the Skype call there is no call in the list. A search of .mp3 files in my computer does not turn the calls up anywhere, either.

How can I fix this?

[Technical Support] "Pamela Call Transfer" .. pops up. Why and how can it stop?

garymgordon — Sun, 25 Jul 2010 21:46:17 GMT

Author: garymgordon
Post subject: "Pamela Call Transfer" .. pops up. Why and how can it stop?
Posted: 25.07.2010, 22:46

1. I'm not sure why this is happening, but I'd like to stop it. I have restarted Skype and Pamela, but because it says "Pamela Call Transfer" I am presuming it is popping up due to Pamela.

When I call my Skypein number from any phone, my Skype window shows that a call is incoming. But then Pamela pops up a window saying "Pamela Call Transfer" and "Select where you want to transfer current call to". I don't understand this prompt because I don't want to transfer the current call anywhere. I just want my voice mail, etc. to answer the call.

I'd like to know what is causing this and how to prevent the window from showing up. It seems to shop up for a short time, the disappears.

How can I stop it?? (I attached a screen shot.)

2. Is there anything that Skylook does that Pamela doesn't? I was looking at their product and wasn't sure if there was anything that Skylook does that Pamela doesn't. Anything you can tell me about this would be appreciated.

Thanks,
Gary

[General discussion] Pamela does not start automatically

HowardPrager — Sat, 24 Jul 2010 23:18:17 GMT

Author: HowardPrager
Post subject: Pamela does not start automatically
Posted: 25.07.2010, 00:18

What's more nothing asks if I want to record the call when I am on a Skype call. I have Pamela Professional. Nothing seems to start a recording. No choice, no button, nothing comes up asking me if I want to record so I tried various buttons. Nothing does anything I can detect except occupy space on the screen. It seems to me they are not "enabled." For example the Call record start button, stop button, emotion sounds button and call list button etc are kind of phantom images instead of vivid.

And please note you never replied to my last post. Please answer my last post as well. I am trying to use your product. But your documentation is not clear. For example, as I mentioned in my email, do you realize, your documentation makes an English reading customer think he has to download one of the older versions of Pamela and then upgrade to Professional rather than start with Pamela Professional? Several commenters on the Forum have told you that you need a professional technical writer. You do. In the end it will save you time and avoid ruining Pamela's reputation. Meanwhile can you please, please, provide the technical support you promise at the time of purchase, you promise will be unlimited? I don't need UNLIMITED support. Just enough to get started. Or should I rue the day I bought it?

[Technical Support] Re: Call will not end.

DickS — Fri, 23 Jul 2010 14:36:19 GMT

Author: DickS
Post subject: Re: Call will not end.
Posted: 23.07.2010, 15:36

Hi Glen,

Yes, it has been fixed with the downgrade we did - 4.7 had this bad bug and so we updated 4.6 and released it to replace 4.7.

[Technical Support] Re: Call will not end.

garymgordon — Fri, 23 Jul 2010 12:55:13 GMT

Author: garymgordon
Post subject: Re: Call will not end.
Posted: 23.07.2010, 13:55

Was this bug fixed yet?

Gary

[Community Support & Hilfe] Re: Wiedergabe mit Winamp und AB Problem

aladin69DD — Fri, 23 Jul 2010 11:31:32 GMT

Author: aladin69DD
Post subject: Re: Wiedergabe mit Winamp und AB Problem
Posted: 23.07.2010, 12:31

DickS wrote:kann es sein das die Option aktiviert wurde wie im Screenshot gezeigt, falls ja bitte mal deaktivieren.

Sorry, Du bist´n Schatz. Genau das war es gewesen. Manchmal sieht man den Wald vor lauter Bäumen nicht. Danke Dir noch mal.

[Community Support & Hilfe] Re: Wiedergabe mit Winamp und AB Problem

DickS — Fri, 23 Jul 2010 09:18:27 GMT

Author: DickS
Post subject: Re: Wiedergabe mit Winamp und AB Problem
Posted: 23.07.2010, 10:18

Hallo,

kann es sein das die Option aktiviert wurde wie im Screenshot gezeigt, falls ja bitte mal deaktivieren.

[Community Support & Hilfe] Re: Wiedergabe mit Winamp und AB Problem

aladin69DD — Fri, 23 Jul 2010 00:03:41 GMT

Author: aladin69DD
Post subject: Re: Wiedergabe mit Winamp und AB Problem
Posted: 23.07.2010, 01:03

DickS wrote:...was passiert wenn du die "Play" Taste in Pamela klickst?

Es wird bei der Wiedergabe Winamp gestartet.

[Technical Support] Re: How to start recording BEFORE call connects?

strykeroz — Thu, 22 Jul 2010 11:45:03 GMT

Author: strykeroz
Post subject: Re: How to start recording BEFORE call connects?
Posted: 22.07.2010, 12:45

After a bit of a play I didn't manage to get it recording from the start of the call, so have removed it from Skype.

While it's not automatic, so not nearly as convenient, to get the call recorded from the start I'm using Audacity. I hit record before making the call and crop the leading dialtone and trailing silence. Thankfully I don't need to record inbound calls, nor do we have a large volume of calls, or this would be most tedious. Will continue to watch development here to see if this gets resolved for an automatic alternative.

Cheers !

[Technical Support] Email forwarding failed

kikkamin — Thu, 22 Jul 2010 10:21:17 GMT

Author: kikkamin
Post subject: Email forwarding failed
Posted: 22.07.2010, 11:21

Dear Support,

Here is a copy of the email I sent to myself but as you can see it has failed. I hope this copy will help you to identify the problem. It is an attached as a separate attachment since I got the following error message when trying to copy and paste it to you.

Your submission has triggered our word filter. The portions that triggered the filter are highlighted like this in the preview below. Please adjust the Message body below and submit the form again.

Kind regards, Kristina

[Technical Support] Pamela Pro version not recording calls

justkurt — Wed, 21 Jul 2010 21:10:08 GMT

Author: justkurt
Post subject: Pamela Pro version not recording calls
Posted: 21.07.2010, 22:10

Per the instructions in the Knowledgebase, I have set up my Pam Pro options to record both incoming and outgoing calls automatically. Pamela, however, is not recording. In fact, I can't even get it to manually record a call. I totally uninstalled Pam, rebooted and did a clean reinstall, all with the same result.

Can anyone provide guidance on how to troubleshoot this and solve this?

[Technical Support] Re: Sending a recording...How to??

michael.kenward — Wed, 21 Jul 2010 21:06:57 GMT

Author: michael.kenward
Post subject: Re: Sending a recording...How to??
Posted: 21.07.2010, 22:06

Find the file, add it to an email message?

[Pamela Call Recorder SDK] Using Professional version in strings

HowardPrager — Wed, 21 Jul 2010 19:53:24 GMT

Author: HowardPrager
Post subject: Using Professional version in strings
Posted: 21.07.2010, 20:53

Assuming you get my registration issue handled I want to move on to questions about how I might like to handle recorded interviews. Let's suppose I get SkypeInOut and I send via email questions to someone for them to call into a Pamela for a videographed recording. (1) Do I have to be in attendance to turn something on etc. to have it record? (2) If no: Can I send them a subsequent email with additional questions, have them call in again and even if another caller called in before their second call-in, record and somehow link, attach, merge the two call-ins together as one might do with an editing tool? If yes can you direct me to help in this regard? Can there be any voice promting interaction as in a prerecorded question and a tone for them to answer and when answered another prerecorded question, etc.?

ALSO: Can I delete undesired parts of the call and save same? Will what I put on my domain and syndicate go back to your server by hyperlinks or will they be documents I can save on my server and which I can save on my PC?

If there is a deletion possible, will there be some kind of visual or auditory announcement that something has been deleted?

[Technical Support] Sending a recording...How to??

syrlaugusta — Wed, 21 Jul 2010 18:32:06 GMT

Author: syrlaugusta
Post subject: Sending a recording...How to??
Posted: 21.07.2010, 19:32

How do I send a voice recording I have made with Pamela on Skype to another computer? I need to do it for a course I am taking.

Thanks

[Community Support & Hilfe] Re: Wiedergabe mit Winamp und AB Problem

aladin69DD — Wed, 21 Jul 2010 12:01:29 GMT

Author: aladin69DD
Post subject: Re: Wiedergabe mit Winamp und AB Problem
Posted: 21.07.2010, 13:01

Es wird bei der Wiedergabe Winamp gestartet.

[Technical Support] Email forwarding fails for unknown reason

kikkamin — Tue, 20 Jul 2010 22:49:31 GMT

Author: kikkamin
Post subject: Email forwarding fails for unknown reason
Posted: 20.07.2010, 23:49

I am trying the send to the person whom I interviewed in the beginning of June 2010 the recording. I keep getting the message that forwarding fails. Even the test message forwarding failed. I wonder if you could help me please. I am not even sure where I could start looking for the problem.

Do the email has to be the same as the email I provided when I purchased Business Pamela?

Kristina

[Technical Support] Re: How to start recording BEFORE call connects?

dstrahm — Tue, 20 Jul 2010 17:55:21 GMT

Author: dstrahm
Post subject: Re: How to start recording BEFORE call connects?
Posted: 20.07.2010, 18:55

The long delay before recording could be caused by having too many codecs installed on your machine. I've corresponded with a Pamela support rep awhile back and that ended up being the problem. Trouble was, they could not tell me which ones were absolutely necessary to use Skype and Pamela, or were the basic one necessary for WMP, iTunes, etc. A bit of trial and error and I got rid of enough to cut the delay down to a minimum. Use the system monitor to watch the processor utilization graph as you start a call recording. I'll bet it is maxing out at 100% at the start of the call.

As for starting a recording before a call is connected (pre-roll), I haven't found anything yet. Would be a nice feature.

[General discussion] Re: posting and syndicating video interviews on the web

DickS — Tue, 20 Jul 2010 09:17:40 GMT

Author: DickS
Post subject: Re: posting and syndicating video interviews on the web
Posted: 20.07.2010, 10:17

Hi,

You would need Pamela Professional: https://www.pamela.biz/shop/pamela_professional_edition

You can try all functions for free for 30 days (also the unlimited recording). After this time you will need a license key (approx. $25).

[Community Support & Hilfe] Re: Wiedergabe mit Winamp und AB Problem

DickS — Tue, 20 Jul 2010 09:16:05 GMT

Author: DickS
Post subject: Re: Wiedergabe mit Winamp und AB Problem
Posted: 20.07.2010, 10:16

Hallo,

zu 1, was passiert wenn du die "Play" Taste in Pamela klickst?

zu 2, das ist ein bekanntes Problem der Skype API. In frühere Versionen von Skype wurde das Mikro und Lautsprecher stummgeschaltet - seit einiger Zeit nicht mehr. Wir haben schon nach einer alternative Lösung geschaut aber da gibts keine.

[General discussion] posting and syndicating video interviews on the web

HowardPrager — Mon, 19 Jul 2010 21:41:53 GMT

Author: HowardPrager
Post subject: posting and syndicating video interviews on the web
Posted: 19.07.2010, 22:41

I am an author who wants to do video interviews for P.R. reasons, post them on my web page, or a hyperlink to them, and syndicate them to other pages including YouTube etc. Is this possible for interviews over 15 minute intervals? Under 15 minute intervals if not over? If yes, what do I buy and please provide links for instructions to follow. I do not yet have any version of Pamela.

[Community Support & Hilfe] Wiedergabe mit Winamp und AB Problem

aladin69DD — Mon, 19 Jul 2010 01:26:53 GMT

Author: aladin69DD
Post subject: Wiedergabe mit Winamp und AB Problem
Posted: 19.07.2010, 02:26

1. Meine gespeicherten Nachrichten werden leider nur mit externen Programmen wiedergegeben, in meinem Fall eben mit Winamp. Das ist ein wenig lästig. Was muss ich tun das die Aufzeichnungen in Pamela wiedergegeben werden.

2. Wenn der AB ran geht kann mich der Anrufer hören was er ja, wenn der AB ran geht, eben nicht soll.

[Technical Support] Activation code

Lynn52 — Sun, 18 Jul 2010 23:17:37 GMT

Author: Lynn52
Post subject: Activation code
Posted: 19.07.2010, 00:17

Greetings,
I am new to Pamela but happy to be here!
I am having a problem with the activation code, when I put it into the approprate place I receive a pop up window saying:
"Registration failed. Server returns error: this activation code is not validated for the installed Pamela version. Please install the purchased version then try again."
I bought the Professional version of Pamela for Skype after using the free trial version. Thinking this may be the problem I redownloaded P4S Prof Vs but when I try to activate it I receive the same message.
any help appreciated.
thanks
Lynn