Support Forum of www.pamela.biz

[General discussion] Re: where is page to activate

DickS — Tue, 09 Feb 2010 07:06:50 GMT

Author: DickS
Post subject: Re: where is page to activate
Posted: 09.02.2010, 08:06

Michael,

You are right, there seems to be some increased spam activity for UK websites. I've made some changes to the forum hoping to decrease it. Apologies for the inconveniences.

[General discussion] Re: where is page to activate

michael.kenward — Mon, 08 Feb 2010 22:41:40 GMT

Author: michael.kenward
Post subject: Re: where is page to activate
Posted: 08.02.2010, 23:41

Look at the signature.

This is not the only meaningless message.

This is a spammer.

[Technical Support] Re: Pamela Registration: Can't Establish Connection

Andrew — Mon, 08 Feb 2010 20:16:11 GMT

Author: Andrew
Post subject: Re: Pamela Registration: Can't Establish Connection
Posted: 08.02.2010, 21:16

My problem has been resolved quickly with simple manual activation process.

Thank you for your good Customer Service!

Andrew.

[Technical Support] Re: Pamela Registration: Can't Establish Connection

Andrew — Sun, 07 Feb 2010 22:58:50 GMT

Author: Andrew
Post subject: Re: Pamela Registration: Can't Establish Connection
Posted: 07.02.2010, 23:58

I've got the same problem.

The program works, but it is not possible to activate.......

Hope CS will help me with this issue very soon.

Thanks,
Andrew

[Technical Support] Re: video recorder problem

DickS — Sun, 07 Feb 2010 13:12:55 GMT

Author: DickS
Post subject: Re: video recorder problem
Posted: 07.02.2010, 14:12

Hi,

Without information about the exact error, your OS, Skype and Pamela version I can not help you.

[Technical Support] video recorder problem

philip — Sun, 07 Feb 2010 01:12:38 GMT

Author: philip
Post subject: video recorder problem
Posted: 07.02.2010, 02:12

your pamela dose't work well.

it's not perfect software but why you sell this

i already have read many problem your software... why you sell this humble product.

evenif you did't answer my question

why you did't answer,

you can't fix this problem ?

the problem is that video recoding is not work automatically. (pamela for skype pro )

i checked "activate video recording when recording a call"

and "start video recording automatically if inbound video stream available "

and i have tested it many time and each different option

plz , fix this problem

plz, don't ask what is your os ? , what is error message, what's your version ..... that is not problem ,,, problem is your xx

just let me know how you fix this problem ...

[General discussion] Pamela installation disabled Skype calls

dcarle01 — Sun, 31 Jan 2010 17:58:31 GMT

Author: dcarle01
Post subject: Pamela installation disabled Skype calls
Posted: 31.01.2010, 18:58

Hello,

I just installed Pamela Pro, and it connected to Skype just fine, but now when I try to call from Skype, nothing happens -- no call goes out.

Help!

Dale

[Technical Support] Pamela locking up when using Emotion Player

bocraw — Fri, 29 Jan 2010 22:05:56 GMT

Author: bocraw
Post subject: Pamela locking up when using Emotion Player
Posted: 29.01.2010, 23:05

I have Pamela Professional version 4.6.050. But please note that my question occurred with the previous version I purchased in November 2009. This is my first update. However, reading the update log, I do not see where this issue was addressed.

Anyway, I use Pamela for recording Skype calls and the Emotion Player. Those are the only two features I use. I am having a problem with Pamela locking up when I use the emotion player and therefore losing the recording. Do you have any experience with this?

Are there any guidelines on the types of files that are best to use in the Emotion Player? For example are .wavs more stable than .mp3s? Are there file size limitations?

You thoughts are appreciated. Today I had to rerecord a podcast segment three times due to this. I would like to avoid this issue in the future.

[Technical Support] Support has not resonded to my ticket

GaryFarmer — Fri, 29 Jan 2010 19:46:24 GMT

Author: GaryFarmer
Post subject: Support has not resonded to my ticket
Posted: 29.01.2010, 20:46

I have submitted 2 tickets. On my first response I got a response. when I posted a reply I got no response. afer 2 days I created a new ticket and recieved no repsonse. I have not recieved a response to that ticket after 2 days. The ticket # is YKE-222434.
I simply cannot activate the product.
Please help.

[Technical Support] Re: Pamela is Unable to Connect to Skype Audio Ports

wcameron — Fri, 29 Jan 2010 18:58:44 GMT

Author: wcameron
Post subject: Re: Pamela is Unable to Connect to Skype Audio Ports
Posted: 29.01.2010, 19:58

I'm having the same problem. It blames it on my firewall but I've turned all of that off. The problem persists. Has anybody solved this yet?

wcameron

[Technical Support] Re: windows 7: both system tray and task bar entry

andreskruse — Fri, 29 Jan 2010 08:22:43 GMT

Author: andreskruse
Post subject: Re: windows 7: both system tray and task bar entry
Posted: 29.01.2010, 09:22

Hi Simbo,

duuh.. yes! can't believe i didnt see that.

Thanks!

Andres

[Technical Support] Re: windows 7: both system tray and task bar entry

simboo — Thu, 28 Jan 2010 16:18:00 GMT

Author: simboo
Post subject: Re: windows 7: both system tray and task bar entry
Posted: 28.01.2010, 17:18

Hi there,

Pretty easy to fix this:

in pamela go Tools->Options

General tab, uncheck "minimize Pamela to taskbar..."

Apply, then OK

Now hit the "X" on the upper right corner, Pamela disapears from the task bar but stays in the tray.

[Technical Support] windows 7: both system tray and task bar entry

andreskruse — Thu, 28 Jan 2010 09:48:32 GMT

Author: andreskruse
Post subject: windows 7: both system tray and task bar entry
Posted: 28.01.2010, 10:48

Hi,

love it, bought it a for all our office staff already.. however, when I use it on my machine (Win7-64) there is a small niggling thing.. Pamela has an entry both in the taskbar AND in the system tray. On windows xp, Pamela only has an entry in the system tray, just like Skype. So, is there a way to get rid of the task bar entry?

Thanks

Andres

[Technical Support] Re: Refund

DickS — Wed, 27 Jan 2010 13:16:00 GMT

Author: DickS
Post subject: Re: Refund
Posted: 27.01.2010, 14:16

Hi,

For a PamFax refund you need to open a support ticket at the PamFax Helpdesk. Please also mention the date of purchase of your Pamela license (and email address if different from the one you use in the helpdesk) and they will send you a copy of the activation info and/or reply with your code.

[General discussion] Re: I cannot activate pamela...

DickS — Wed, 27 Jan 2010 13:13:13 GMT

Author: DickS
Post subject: Re: I cannot activate pamela...
Posted: 27.01.2010, 14:13

Hi,

Please open a support ticket at the helpdesk - you will need a special activation of your license.

[Technical Support] Re: Where's my recording?

DickS — Wed, 27 Jan 2010 13:12:27 GMT

Author: DickS
Post subject: Re: Where's my recording?
Posted: 27.01.2010, 14:12

Hi,

Can you explain how the call ended? Did you hang up the call or did the other party hang up the call? Have you recently updated your Skype? If so, what version is installed now?

When you run Pamela and open the main window, does the status bar at the bottom say "Connected to Skype"?

[Technical Support] Where's my recording?

dghn1 — Wed, 27 Jan 2010 11:49:01 GMT

Author: dghn1
Post subject: Where's my recording?
Posted: 27.01.2010, 12:49

I have been using Pamela on/off for several years, usually without problems. Version = 4.5.0.58. Just finished a call. No problems during call. Graphic equaliser was bouncing away happily and lapsed time was advancing fine. Stopped call via Skype screen. Looked in Pamela recordings folder. Not there!!! I have used MCSFT search to find all hidden/sys filed on my entire PC. It's not there. Pamela didn't save the file! What went wrong? How can I recover my file? This is pretty disastrous. I can't trust Pamela any more.

[Technical Support] Refund

tworkneh — Wed, 27 Jan 2010 09:44:57 GMT

Author: tworkneh
Post subject: Refund
Posted: 27.01.2010, 10:44

I am posting here hoping to get a better response than other methods that I have tried so far.
I first signed up and paid for PAMFA, however after trying it once and how much a simple fax cost to a certain country, I decided to get a refund, hoping to apply it to purchase a Pamela license for Professional Pamela Call Recorder and I paid for that service in full.
I have not been able to get my refund for my PAMFAX purchase, and I have not seen my license for Professional either.
Can you help?

[Technical Support] Re: Recording a voice call

DickS — Wed, 27 Jan 2010 06:29:06 GMT

Author: DickS
Post subject: Re: Recording a voice call
Posted: 27.01.2010, 07:29

Hi,

Pamela makes no difference in what type of Skype call you are recording. Are you using the latest version?

[Technical Support] Re: Update on voice overlapping with Skype call recording

kwipster — Wed, 27 Jan 2010 00:24:21 GMT

Author: kwipster
Post subject: Re: Update on voice overlapping with Skype call recording
Posted: 27.01.2010, 01:24

The answers to 1 & 2 are the same as I posted above. I get the error message "Unable to connect to internet" and the message about allowing SkypePM.exe to get through my firewall.

[Technical Support] Re: Playback issue

DickS — Tue, 26 Jan 2010 08:37:00 GMT

Author: DickS
Post subject: Re: Playback issue
Posted: 26.01.2010, 09:37

Hi,

The solution is to update to version 4.6.0.50 which hasa fix for disabled recording buttons. To update open Pamela and click on "Help", "Check for update". Download and run setup. Let me know if this fixes the issue.

[Technical Support] Re: Recording a voice call

TdeVa — Mon, 25 Jan 2010 21:55:28 GMT

Author: TdeVa
Post subject: Re: Recording a voice call
Posted: 25.01.2010, 22:55

Is there something blocking my recording a skype to voice call, rather than recording a skype to skype call?

Thanks

[Technical Support] Playback issue

JMalling — Mon, 25 Jan 2010 16:58:16 GMT

Author: JMalling
Post subject: Playback issue
Posted: 25.01.2010, 17:58

Hi,

Some of our users experience that the playback button is greyed out. They can record just fine, and they can play the files in windows media player, but they cannot play the files from within Pamela, which is a bit annoying.

Anyone who has experience this or has a solution?

Thanks,
Jannick

[Technical Support] Re: Update on voice overlapping with Skype call recording

DickS — Mon, 25 Jan 2010 07:34:52 GMT

Author: DickS
Post subject: Re: Update on voice overlapping with Skype call recording
Posted: 25.01.2010, 08:34

Hi,

It seems there are multiple issues on your computer which prevent Pamela from operating correctly.

1. What is the error when PCR wants to connect to the internet? It only needs this for activation of your license. As the previous version was already activated there should be no more notification.

2. When you start Pamela, what happens? What error messages are shown?

[Technical Support] Re: Update on voice overlapping with Skype call recording

kwipster — Sun, 24 Jan 2010 20:47:53 GMT

Author: kwipster
Post subject: Re: Update on voice overlapping with Skype call recording
Posted: 24.01.2010, 21:47

And I don't know how many more times I have to tell YOU, but Skype isn't the one that sold me YOUR software. YOU did - with no warnings that it might NOT work "because of a bug in Skype" nor any other precautions. No suggestion that I try recording for more than 30 minutes, no discl@imer about bugs - even those that are the fault of someone else.

Yesterday I tried again - only this time Pamela would not record at ALL. It only recorded when I played an emote sound, but wouldn't record any of our conversation.

I downloaded your latest version. At first it told me I couldn't install it because I installed Pamela via the add-ins on Skype. I removed it through there, and then installed it from the download. Now it's telling me it's "Unable to connect to the Internet" - despite SkypePM being on my exclusions list (indeed, even if I turn off the firewall it still says the same thing).

So now it (Pamela) won't load at all. I have tried uninstalling it & re-installing it several times, rebooting, no luck. I followed the directions in the other threads trying to manually register the dll with no luck.

Now what?

(also, you realize that your forums software won't allow a post with the word "discl@imer" in it (I had to mis-spell it to get it in?)