Support Forum of www.pamela.biz

[Technical Support] Re: Pamela crashes on hang up

kglowack — Fri, 19 Mar 2010 02:48:15 GMT

Author: kglowack
Post subject: Re: Pamela crashes on hang up
Posted: 19.03.2010, 03:48

I sent you a PM. What should I be doing now?

[General discussion] Pamela Privacy

owner1317 — Wed, 17 Mar 2010 22:14:04 GMT

Author: owner1317
Post subject: Pamela Privacy
Posted: 17.03.2010, 23:14

Does Pamela video recorder alert the other user when they are being recorded? I ask because a friend told me about this, and now I'm a little paranoid... Can people record me without my knowledge?

[Technical Support] Pamela VM answers call, can I "pick up" the call?

DSMcIntyre — Wed, 17 Mar 2010 01:36:05 GMT

Author: DSMcIntyre
Post subject: Pamela VM answers call, can I "pick up" the call?
Posted: 17.03.2010, 02:36

I am having a mild issue...sometimes Pamela answers the call before I can get to it and begins recording voice mail. If I get my headset on I can hear the other party speaking or leaving a VM.

Is there any way I can simply stop the VM recording and "pick up" the call from Pamela or Skype (before the other party hangs up) and start to have my conversation?
I haven't found a way. I have been able to send text/chat messages to the other party telling them I can hear them, but they can't hear me.

Thanks,

Dana

Win 7, Home Premium 64
Skype 4.2.0.155
Pamela Professional 4.6.0.50

[Technical Support] Re: Help: I need to register my Pamela Business ASAP!

DickS — Tue, 16 Mar 2010 21:21:19 GMT

Author: DickS
Post subject: Re: Help: I need to register my Pamela Business ASAP!
Posted: 16.03.2010, 22:21

Hi,

Download and install the latest Pamela Business from www.pamela.biz/getbiz.exe

Then follow these instructions to activate.

[Technical Support] Help: I need to register my Pamela Business ASAP!

Skypecallrh — Mon, 15 Mar 2010 18:05:25 GMT

Author: Skypecallrh
Post subject: Help: I need to register my Pamela Business ASAP!
Posted: 15.03.2010, 19:05

Hey everybody,

I'm so glad I found this forum.

I recently purchased the business version of Pamela and received my activation key.
I then read the instruction to activate the business on the free version but nothing correlate:

=> No window that tell me I'm in trial version and no indication to where put the activation code.

I really need to activate PAMELA before wednesday as I'm doing interviews for a new info product.

System: windows Vista

Thank you guys for your help

[Technical Support] Re: Pamela crashes on hang up

DickS — Mon, 15 Mar 2010 14:40:48 GMT

Author: DickS
Post subject: Re: Pamela crashes on hang up
Posted: 15.03.2010, 15:40

Hi,

Please contact me via PMand send me your Skype name. I will contact you with further steps.

[Technical Support] Pamela crashes on hang up

kglowack — Sun, 14 Mar 2010 19:50:22 GMT

Author: kglowack
Post subject: Pamela crashes on hang up
Posted: 14.03.2010, 20:50

I have the most recent versions of both Skype and Pamela Pro. Pamela crashes every time after recording a video call when I hang up. It doesn't however crash when the other party hangs up. Also, it crashes when the audio recording format is set to mp3, which is something that wasn't an issue in the previous version. I would much prefer to not be forced into recording my audio in a wma format.

Here are my system specs:
OS: Windows 7, 32-bit
Pamela version: Pro 4.6.0.57
Skype version: 4.2.0.155

[Technical Support] Re: Pamela locking up when using Emotion Player

DickS — Fri, 12 Mar 2010 09:54:47 GMT

Author: DickS
Post subject: Re: Pamela locking up when using Emotion Player
Posted: 12.03.2010, 10:54

Hello,

Yesterday we released a new hotfix with version number 4.6.0.56. We fixed several lockup issues in the audio part of Pamela as well as many other related potential problems.

Please update to this version and let me know if the problem is still present.

[Technical Support] Re: Pamela locking up when using Emotion Player

hankscorpioceo — Thu, 11 Mar 2010 20:34:04 GMT

Author: hankscorpioceo
Post subject: Re: Pamela locking up when using Emotion Player
Posted: 11.03.2010, 21:34

I am having a very similar problem. Playing emotion files about 50% of the time locks up the recording - which isn't the big problem. I'm used to Pamela crashing now and then. The problem is the file left on the desktop will ONLY play in VLC. I then have to take it through a convert process to even make it readable by any other program, including Audacity which I edit in. With other recorders on the market, I'm not sure I want to deal with this hassle. Any ideas on how to avoid this happening?

[Community Support & Hilfe] Videofenster bleibt schwarz

Maurek — Thu, 04 Mar 2010 11:25:06 GMT

Author: Maurek
Post subject: Videofenster bleibt schwarz
Posted: 04.03.2010, 12:25

Beim Versuch, ein Video aufzuzeichnen bzw. mitzuschneiden, bleibt das Videofenster schwarz. Die Aufnahmezeit läuft, aber es wird nichts aufgezeichnet. Egal ob ich das eingebaute oder das externe Preview-Fenster benutze. In Skype funktioniert das Video tadellos. Ich habe die neuesten Versionen der beiden Programme installiert. Weiß jemand Rat?

[General discussion] Re: How do I use this in a Role PLaying Game

DickS — Thu, 04 Mar 2010 06:32:55 GMT

Author: DickS
Post subject: Re: How do I use this in a Role PLaying Game
Posted: 04.03.2010, 07:32

Hi B,

How this works is explained here: http://www.pamhelp.com/index.php?_m=kno ... 1&nav=0,12

[General discussion] How do I use this in a Role PLaying Game

BruntFCA — Wed, 03 Mar 2010 20:00:08 GMT

Author: BruntFCA
Post subject: How do I use this in a Role PLaying Game
Posted: 03.03.2010, 21:00

Hi,

I skype call with about 6 other people on a conference call to play a DnD 4e Role Playing game via a Virtual Table Top app.

I would like to be able to send sound effects, such as Dungeon Doors, Sword Fights etc. I found the "Mega Emotions" player icon. I can make sounds come out of my comp, I have no trouble using skype either. However, I need to be able to "Inject" the sound in the signal I'm sending out as it were, so that all the people listening to me hear not only my voice, but also the sounds effects.

Can anyone help, or know how to do this? Cheers.

B

[General discussion] Re: Schedule, AutoConf, etc

DickS — Tue, 02 Mar 2010 06:47:24 GMT

Author: DickS
Post subject: Re: Schedule, AutoConf, etc
Posted: 02.03.2010, 07:47

Hi,

The tutorial is on the way as I write this.

Pamela is currently not planned for OSX or Linux. Sorry.

[General discussion] Schedule, AutoConf, etc

randyharr — Mon, 01 Mar 2010 23:22:44 GMT

Author: randyharr
Post subject: Schedule, AutoConf, etc
Posted: 02.03.2010, 00:22

(I add my name to the chorus of users looking for a manual; or at least a Wiki so a manual can be created; or more extensive coverage in the FAQ's if that is meant to be the only manual)

How do I schedule a conference call (in Call Scheduler) that calls multiple numbers (without setting up a one-time group in Skype itself first)?

What is meant to be the usefulness / utility of the "AutoConf Group Editor" and its setup (as opposed to just having a Skype group)?

Will Pamela Call Professional be coming out on Linux anytime soon (saw PamFax made it there today)?

There are some flaky, unsupported python scripts (with even less documentation) that support auto conference (Skype_Cast_no_chat, Skype Autoconference). That is, they will answer all incoming calls and add them to the first call as a conference. Is there anything like this in Pamela Call Recorder now or planned? Would like the capability and more robust (announce entrance and exit, let person calling know the line has been answered and they are about to join the conference, passcode to prevent unauthorized users joining).

[Community Support & Hilfe] Re: Sounds abspielen mit keybinds

DickS — Mon, 01 Mar 2010 08:47:59 GMT

Author: DickS
Post subject: Re: Sounds abspielen mit keybinds
Posted: 01.03.2010, 09:47

Hallo,

das geht leider noch nicht, ist aber ein guter Funktionsvorschlag welches wir aufnehmen werden für zukünftige Versionen.

[Technical Support] Windows 7 - 64bit - Skype available. Connecting...

dudeseriously — Sun, 28 Feb 2010 01:50:56 GMT

Author: dudeseriously
Post subject: Windows 7 - 64bit - Skype available. Connecting...
Posted: 28.02.2010, 02:50

Pamela version - 4.6.0.50
Skype Version - 4.2.0.152

Installed Skype. Then installed Pamela. When I turn on Pamela, it fires up skype, which is fine. Howver, the status in the lower left of Pamela reads

"Pamela for Skype - Skype available. Connecting..."

See here:

I tried this: http://www.pamhelp.com/index.php?_m=kno ... 4&nav=0,11

Still fails. I'm not sure how to get Pamela into the list on Skype's API access control page.

Mine is here:

So, brand new install of skype. Brand new install of Pamela. Win7 64bit. Pamela fails out of the box. Is there a trick? I've read the forums/faq/etc. Clearly I am not the only one experiencing this. Anyone have any ideas?

[Community Support & Hilfe] Sounds abspielen mit keybinds

thomas0788 — Sat, 27 Feb 2010 11:18:58 GMT

Author: thomas0788
Post subject: Sounds abspielen mit keybinds
Posted: 27.02.2010, 12:18

Hallo!

habe heute pamela für skype entdeckt und es funktioniert super.
ich verwende eig. nur die funktion musik einzuspielen.
Nur wäre es schön wenn man die sounds per keybinds einspielen könnte.
z.B. sound1 = F1 ; sound2 = F2 ,

gibt es eine Möglichkeit dieses zu realisieren?

mfg
thomas

[Community Support & Hilfe] The problem with sending calls to the mail

Shmusya — Fri, 26 Feb 2010 21:18:06 GMT

Author: Shmusya
Post subject: The problem with sending calls to the mail
Posted: 26.02.2010, 22:18

HI!
I have a problem with sending calls to the mail!!!.....what do i do??
I fill out all forms correctly..but still does not work..................
PLEASE help as soon as possible.....
my mail "shmusya@gmail.com"

[Technical Support] Re: Skype doesn't work when Pamela is running

backmagician — Fri, 26 Feb 2010 19:10:25 GMT

Author: backmagician
Post subject: Re: Skype doesn't work when Pamela is running
Posted: 26.02.2010, 20:10

I have SoundMAX digital audio on the motherboard and I have a Plantronics USB headset, which is what I use.

I assume the audio only goes away when you record the call as Pamela does nothing when you just do a call w/o recording?

I would presume that was the case though Pamela is set to record automatically so I wouldn't know for sure.

[Technical Support] Re: Skype doesn't work when Pamela is running

DickS — Fri, 26 Feb 2010 07:54:08 GMT

Author: DickS
Post subject: Re: Skype doesn't work when Pamela is running
Posted: 26.02.2010, 08:54

Hi,

Do you have multiple audio devices connected to your computer? I assume the audio only goes away when you record the call as Pamela does nothing when you just do a call w/o recording?

[Technical Support] Re: Skype doesn't work when Pamela is running

backmagician — Wed, 24 Feb 2010 11:31:14 GMT

Author: backmagician
Post subject: Re: Skype doesn't work when Pamela is running
Posted: 24.02.2010, 12:31

Bump

(I'm needing to use Pamela and, if I don't get help with this problem, I can't).

Philip

[General discussion] Re: Gettin Activation code or unlimited recording

DickS — Wed, 24 Feb 2010 09:23:00 GMT

Author: DickS
Post subject: Re: Gettin Activation code or unlimited recording
Posted: 24.02.2010, 10:23

Hi,

After you entered your code what was the result? Was there any message or error shown?

[General discussion] Re: Gettin Activation code or unlimited recording

yandot — Tue, 23 Feb 2010 20:36:10 GMT

Author: yandot
Post subject: Re: Gettin Activation code or unlimited recording
Posted: 23.02.2010, 21:36

I bougth a Pamela Call Recorder but the code doesn't seem to work: on the toolbar I can see the "Buy unlimited recording" string and there is no "www.pamela.biz" and, worse, recording stops after 15 minutes.
To entering the code I followed the procedure described in pamela's web.

I'm using skype 4.1.0.179 under Vista SP2. PCR version 4.6.0.5.

What I can do?

[General discussion] Re: recording audio and video together

DickS — Tue, 23 Feb 2010 14:57:12 GMT

Author: DickS
Post subject: Re: recording audio and video together
Posted: 23.02.2010, 15:57

Hi,

No, unfortunately it is either MP3 (or WMA, WAV, OGG) with audio only or WMV with video and audio. But I am sure there are tools that can separate a WMV file to extract the audio part. Suggest you do an internet search on it.

[General discussion] recording audio and video together

hadarsh — Mon, 22 Feb 2010 07:13:48 GMT

Author: hadarsh
Post subject: recording audio and video together
Posted: 22.02.2010, 08:13

Hi,
Can I record a call and save the same call both as a video file (wav) and a sound file (mp3)?
tnx
Hadar